Customer Service

Weekdays from 11:00 to 17:00 (Lunch from 12:30 to 13:30)
Only online consultation (Kakao Talk) is available.



I want to cancel and change my order.

▶ order cancellation
you can apply for the cancellation of the desired product in the order details, and cancellation is not possible after the order cancellation process is completed.

*If you make a deposit without a bankbook, you must write the account number, bank name, and deposit name to receive the refund so that you can process it quickly.

▶ Change Options
If you check the product name, color, size, etc. you want to change it, you can change it only for products in stock, and it may be difficult to change the option after the invoice is registered because it will be shipped after 10 a.m.

How long will the delivery take?

▶ Shipping
It can be shipped within about 1 to 3 business days from the date of order, and in the case of pre-orders, the delivery schedule varies from product to product, so please check the shipping schedule on the product details page.
(Check the shipping schedule at the top of the product page)

▶ The delivery charge
The delivery fee is 4,000 won, and free delivery is applied when paying more than 100,000 won, and the courier used is Lotte Courier.
(KRW 4,000 in Jeju, islands and mountainous areas)

▶ Overseas Shipping
You can set the country at the top right of the site, and if you enter the overseas mall and order, you can ship overseas


How do I proceed with the exchange and return?

▶ Exchange/Return
You can apply for an exchange/return within 7 days of receiving the product, so please select automatic collection or direct return and return it.
Return address : 113-49 ENU, Premium Outlet, Majang-myeon, Icheon-si, Gyeonggi-do
(Prepaid when using other couriers)

*exchange shipping cost : KRW 8,000
*return shipping cost
KRW 4,000 if the remaining product amount after return is more than KRW 100,000
KRW 8,000 if the remaining product amount after return is less than KRW 100,000
(16,000 won in Jeju, islands and mountainous areas)

▶ Exchange/Return Not possible
If there are signs of use (washing, perfume, stain, deformation, damage, stretch, etc.
If components of a product are lost or damaged
In the case of damage or loss of components of the product (tags, plastic packaging, hanger, dust bag, etc.)
If the product is deformed or damaged by incorrect washing
In case of purchase after non-return agreement
If resale is difficult after the exchange period has elapsed (if product return is not received within 7 days)
In the case of fine scratches, spots and wrinkles of natural leather products
For differences in color and texture according to monitor resolution

▶ Product defect
If you receive the product and think it's defective, please leave an inquiry on the link below with the picture within 24 hours.

[ANDYOU, Kakao Talk]

If it is determined that it is not defective during the inspection process of the photo and actual product, the delivery fee will be borne by the customer, Used and transferred products cannot be processed within the brand.

▶ Refund
After the product you sent was brought into the distribution center, the return process is being processed after about 2 to 5 business days of inspection, and depending on the method of payment, the actual refund process may take 2 to 7 days on weekdays.

▶ Coupons / Accruals
If you pay with reserves, only the difference (actual payment amount) excluding reserves will be refunded, and the reserves will be re-increased.
If you cancel after using the coupon, the coupon will be restored or extinguished depending on the available deadline.